Return Policy
1. All Sales Are Final
Due to the nature of our products, all sales are final. Ammunition and firearm-related products cannot be returned or exchanged once they leave our facility. Please carefully review your order before completing your purchase to ensure that all items are correct.
2. Damaged or Defective Items
We take pride in the quality of our products and the care we put into packaging and shipping. However, if your order arrives damaged or you receive defective items, we will work with you to resolve the issue.
- Reporting Damages or Defects: Contact us within 7 days of receiving your order at support@southforged.com or [Your Contact Number]. Please include your order number, a description of the damage or defect, and photos of the affected items and packaging.
- Resolution Options: Depending on the situation, we may offer a replacement, store credit, or a partial refund. We reserve the right to request the return of damaged or defective items for inspection before providing a resolution.
3. Lost Packages
If your package is lost during transit, we will assist in filing a claim with the shipping carrier. Please notify us as soon as possible if you suspect your package is lost.
- Claims and Resolution: Once a claim has been filed, we will work with the carrier to determine the next steps. While we cannot guarantee a replacement or refund for lost packages, we will do our best to resolve the situation.
4. Incorrect Orders
If you receive the wrong items, please contact us within 7 days of receiving your order. We will cover the cost of return shipping and send you the correct items promptly.
5. Non-Returnable Items
We do not accept returns for:
- Ammunition and firearm-related products (due to safety and regulatory concerns)
- Items sold as final sale or clearance
- Items that have been used, modified, or altered in any way
6. Return Instructions for Approved Cases
If you are authorized to return an item (e.g., for a damaged or incorrect product), follow these steps:
- Pack the item securely in its original packaging, if possible.
- Include a copy of your order confirmation and the return authorization provided by our support team.
- Ship the item using a trackable method. You are responsible for return shipping costs unless otherwise specified.
7. Contact Us
For questions or concerns about our return policy, please contact: